What's your order processing time?
Once an order is placed, our pieces are ready to ship with a quick processing time of just 1-2 days
How long will shipping take?
Shipping times can vary depending on your location and the shipping method selected. On average, our standard shipping usually takes between 3 to 6 days to reach its destination.
What is the return policy?
You may return any jewelry purchased from our website within 14 days of the date of purchase. To be eligible for a return, the jewelry must be in its original condition, unworn and unaltered. To initiate a return, please contact us at firstname.lastname@example.org. We will work with you to resolve any issues and provide you with instructions for returning the jewelry to us. We will provide store credit for the full purchase price of the jewelry, including any applicable taxes. Please note that we do not offer cash refunds. Shipping charges are not refundable. Items sent back to us without first requesting a return will not be accepted. We want you to be completely satisfied with your purchase and will do everything we can to ensure that you have a positive experience with us.
How do I care for pearls?
To care for pearl jewelry, wipe them clean with a soft, damp cloth after wearing to remove dirt and oils, and gently pat them dry with a clean, non-abrasive cloth. Store pearls separately to prevent scratches and avoid contact with harsh chemicals or abrasive materials that could damage them.
Should customers expect any pearl variations?
We strive to provide accurate representations of our pearls through product images and descriptions, it's important to note that pearls are unique creations of nature. Their organic origins inherently result in subtle variations in shape, size, color, and the overall appearance of the pearls you will receive.
What material is used in the jewelry?
Each jewelry piece is crafted with meticulous care and a keen eye for detail. We carefully choose from high-quality materials such as sterling silver, gold fill, and freshwater pearls to bring you jewelry that embodies both elegance and durability.
What is gold fill?
Gold filled jewelry is crafted by bonding a thick layer of real gold to a base metal core, typically brass or copper. This process creates a durable and high-quality piece that prevents tarnishing. It closely resembles solid gold in appearance, offering a luxurious look without the hefty price tag. This is in stark contrast to gold-plated jewelry, which has a much thinner layer of gold that can easily wear off, revealing the base metal beneath.
How is the jewelry made?
With meticulous care and a passion for her craft, Lillyana handcrafts each piece of jewelry, employing techniques like wire wrapping and soldering. She curates every component, combining them harmoniously to create a unique piece.